Terms and Conditions

Kelly’s Carpets Ltd always aim to give you the best possible value and service. The following Terms and Conditions will explain how we will deal with your order and you should read them carefully. They can be viewed at any time by clicking the Terms and Conditions link on our website.

By purchasing from Kelly’s Carpets Ltd, you are entering into a legally binding contract with us. This means that both you and we have rights and obligations. If you are unsure of your rights and obligations now or at any time during the contract, please seek independent advice.

Kelly’s Carpets Ltd has showrooms in West Lothian where our products can be viewed and where you can speak to one of our trained store staff to ensure you are buying the right product for your requirements. You can find the address of your nearest store by using our Store Location link at the bottom of our website.

Your Order

By placing an Order with us, you are accepting these Terms, as well as our Privacy Policy of this website.

When you place your order, you are inviting us to enter a contract with you to supply the products you have selected at the price indicated on our website or instore and on your order invoice.

We will not share your personal information with any other companies for their marketing purposes. To find out more, see our Privacy Policy and Cookie Policy.

If you have a valid discount code to redeem, please enter the relevant code in the relevant box when you proceed to checkout and the discount will be deducted from the total.

If you have provided your own measurements, you are responsible for these being accurate and Kelly’s Carpets Ltd accepts no liability if the floorcovering does not fit. Please make sure that these are correct at the time of ordering to avoid any issues upon delivery or when the floorcovering is fitted.

Liability

While we try and get things right first time, occasionally things do not go according to plan. Subject always to your statutory rights, if your floorcovering is not of satisfactory quality or is not fit for a purpose which was made known to us, we will replace any defective floorcovering.

This does not affect your statutory rights.

Products

Product Guarantees

We are responsible for ensuring that the products we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by the manufacturer. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees.

Payment

Online payments may be made by debit or credit card. Payment using a debit or credit card is taken at the time you place your order and is processed using an independent company’s secure payment processing system. We do not see, or have access to, any of your payment card information.

Delivery

Please check that the products you receive are the ones you ordered, the correct colour and size, and that they are examined for apparent faults or damage at the time of delivery. If on inspection you have any doubts, please contact us immediately.

We deliver the goods using our own transport but on occasion we may use a third-party delivery service. Your details will be shared with them to allow delivery to take place.

We deliver to postal areas in Mid Lothian, West Lothian, part of Lanarkshire, Falkirk, Fife and Edinburgh.

It is your responsibility to ensure that there is adequate free parking and free and clear access and clearance to allow the products to be delivered without damaging the products through the route of access. If you do not do so, no responsibility is accepted for any damage caused unless and to the extent we have been negligent.

Storage of Products

We will only keep products in our warehouse for a maximum of three months after the date of your order. You must accept delivery of your products within this time. If not, you authorise us to dispose of your products with no liability on us. If we agree to store your products for longer than three months, you accept that during the period in excess of three months, your products may be damaged, and you accept full responsibility for such damage.

Fitting (Instore Orders Only)

For instore orders only, we may arrange for your floorcovering to be fitted, alternatively you may arrange for fitting the product yourself. We will liaise with you and the fitter to arrange a suitable date. You authorise us to enter an oral contract for fitting of your product(s) with an independent self-employed fitter in your name and on your behalf. The contract for fitting will be under a separate agreement between you and the fitter. You must pay the fitter for the fitting services on completion of the fitting, you must pay the fitter the relevant fitting charge upon completion of fitting each room if fitting over several days.

We retain full responsibility for the products and services we supply, and the fitter is responsible for the standard and quality of, and any liability arising from, delivery and/or installation. Payment for the fitting is made directly to the fitter on the day your floorcovering is fitted.

Free Measuring Service

We will only carry out and take responsibility for any free measuring service where the product to be installed are purchased from us.

A Kelly’s carpets estimator will visit your home and check the suitability of the product to be supplied by us for your flooring, the estimator is limited to checking what is physically visible without lifting existing floor coverings.

It is the customers responsibility to ensure the subfloor is in good condition and suitable for the new floorcovering.

If you elect to carry out any subfloor preparation works, it is your responsibility to ensure that the works are completed to an appropriate standard in accordance with the manufacturer’s instructions for the product used. You will need to ensure any subfloor preparation has been completed prior to the fitter attending to fit the floorcovering.

Quotations and fitting

All quotations and orders are on the basis that the subfloor is suitable for fitting the flooring you have selected without additional work. It is your responsibility to ensure that this is the case. Any fitter recommended by us will fit the product on your subfloor as it is when he arrives to fit the floorcovering, if any damage is caused to the product as a result of your subfloor being inadequate, all costs associated with remedying the subfloor and replacing any product are solely your responsibility.

Cancellations and Returns

The following is only applicable where a contract has been made either:

over the internet; or
by telephone

It does NOT apply where a contract is made in a store.

In addition to your normal statutory rights, subject to certain exceptions, see below, as a consumer you also have the right to cancel the contract at any time up to fourteen days after the date your order is delivered to you.

Internet Orders

If your order has not been delivered and you wish to cancel it, you can do so by Calling 01506 872750.

The right to cancel does NOT apply to products that are made to your specifications or Made to order. This includes floor coverings, which have been cut from a roll to your specific size or made to order beds. If the products are excluded from your right to cancel, we will find out whether they have already been cut or made and if not, we will accept a cancellation of your order.

General

When your products have been delivered you have a reasonable opportunity to make sure that they are the products you ordered. If not, you must not cut into, fit or use them (other than to check whether they are the right products). You must retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the products and for their reasonable care whilst they are in your possession. Please contact us within 14 days of delivery.

You are under a duty to take reasonable care of the products until the end of any cooling off period. You must ensure that the products are not soiled in any way.

How to return the products

If you cancel your order and wish to return the products in accordance with your statutory right to cancel

Please call 01506872750 for return authorisation code
All returns must be returned direct to our warehouse address, we can not accept returns to our showrooms.
The customer is responsible for returning the item(s) to our warehouse in good condition and any costs incurred for return shipping.

Any refund of the purchase price in respect of returns will be made within 14 days of receiving the returned goods.

After this statutory fourteen day ‘cooling off’ period, you have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advice from Trading Standards or other advisory body.

After Sales Service

If you require any help or are not satisfied after you have made your purchase, please contact us in the first instance. It is important that you tell us if you are not satisfied as soon as possible to enable us to put things right for you quickly.

Data Protection

Kelly’s Carpets Ltd takes data protection very seriously. All data is stored and treated with complete confidentiality and in accordance with the relevant legal obligations. More details regarding use of data can be found in our Privacy Policy.